عمانتل Senior Expert, Employee Relation

1. Planning and Implementation:

  • Contribute to the design, implementation and review of Employee Relations strategy, plans and procedures for Omantel.
  • Support the implementation of the Employee Relations strategy related projects across Omantel.
  • Participate in the development of HR Service Delivery Division’s plans for Employee Relations in collaboration with the Divisional Departments.
  • Develop solutions and ideas to improve the effectiveness of the Employee Relations, Employee Administration, Employee Services, and Government Relations’ strategies and plans.

2. Employee Relation:

  • Resolve complex, high priority and confidential employee grievances by participating in discussion meetings with both parties and suggesting resolution remedies.
  • Support in counselling all Employee Relation cases and review all employee relation process.
  • Oversee the provision of welfare programs and enhance employee working environments to maximize employee morale, build positive attitudes and develop dynamic and efficient team-working.
  • Maintain Good relationship and communication with Omantel Labor union with regard to solving related issues.
  • Facilitate increase in Cultural awareness in multicultural work environment.
  • Coach Other HR Teams with regards to their direct communication with Employees.
  • Ensure that standards and requirements for health screening are adhered to across Omantel’s employee population.

3. Operational Management:

  • Identify issues relating to efficiencies and performance standards in the Employee Relations Department and propose remedial measures to overcome shortcomings.
  • Support team Leader to establish a clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow of the Employee Relations Department.
  • Maintain high levels of internal customer service standards within HR Care office environment.
  • Managing all ER projects.
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